Our newsletter as a marketing tool, why it works and what do we do

One of the key services we provide our partners is a regular monthly newsletter sent on their behalf. It’s one of the things that happens behind the scenes, but why do we do it and what does it actually entail?

How the newsletter works to get clients

Our newsletter has an incredibly high open and click rate compared to the norm in the industry. It’s written to be accessible and interesting for small business clients and contacts and is a successful part of our partners’ marketing plan.

The keys to our marketing model are personal recommendation and personal relationships, and partners’ marketing plans are geared around maximising those, with one of the main objectives being to become the go-to person in their area for the services they are offering.

To become that go-to person, you need to become the first person people think of when they get to the point they are ready to buy HR services, or when someone asks them for a recommendation, and keeping “top of mind” is key. Potential clients or potential referrers might meet or know of several local HR consultants, and the newsletter is a regular reminder to these groups that you are there – it keeps you visible.

The second important thing for keeping “top of mind” when people need someone is by continually demonstrating that you would be a good bet, that you know what you are doing. Again, the newsletter demonstrates that you are friendly and accessible because of the tone and content, that you have expert knowledge and are up to date with developments, and that you can quickly identify how legal changes impact on small businesses.

Potential clients who receive the newsletter regularly are more than likely going to contact you when they get to the stage of needing some help. You become a known, familiar quantity; they see your face regularly and know you know what you are talking about, so they call you rather than one of your competitors.

So what does it entail?

You can easily see why a newsletter is important, but if you become a partner with us, what will we actually be doing for you?

We draft a newsletter each month. We spend time researching latest HR news updates, employment law changes and interesting case law to find things that we think will be most of interest to your clients and potential clients.

We draft news items about these in language that will appeal to these groups, and give them the information we know they are looking for, in an accessible, interesting and easy-to-read format. We create an email newsletter with these items, using images, clickable content and a branded HTML format so that it looks very professional and appealing.

We enable direct subscribing on our website, and offer an incentive for people to subscribe (currently a free download of a comprehensive guide to recruitment and selection). We manage a contact list for you so that people who subscribe to the newsletter who are based in your area, or people who are subscribed after you’ve personally met them go on your list rather than a central one, and get a newsletter personally from you.

We send the newsletter out from you, with your photo and short personalised message, and then record statistics for you including who opened it, who clicked, what links they clicked on, and whether anyone unsubscribed.

All this is pretty time-consuming for us, but as a key tool for new client development, it’s something we feel is important to offer our partners.


Want a newsletter to go out to local potential clients from you? To find out more about becoming a face2faceHR partner please download our prospectus.