In our recent article, “What can face2faceHR do for me?”, we introduced you to the wealth of support, training, and opportunities we offer to help you thrive as part of our franchise. One of the key tools we briefly touched on was the PlayBook – a resource that goes far beyond just being a manual. In this article, we’re diving deeper into the PlayBook to show you exactly how it puts our values into action and supports you every step of the way as a franchisee.
Our PlayBook
Our PlayBook is more than just a manual – it’s how we put our values into action and support you at every step of your journey as a franchisee. Let’s show you how it works for you.
When you become a partner with face2faceHR, you are investing in more than just a brand – you’re becoming part of a support system designed to make your journey as smooth and successful as possible. The cornerstone of this support system is the PlayBook, our bespoke guide that takes away the guesswork of running your own business.
We know starting a business can be overwhelming, especially when you’re trying to balance everything from client management to marketing, while still providing excellent HR services. That’s where the PlayBook comes in. It’s not just a manual; it’s your business handbook, providing clear, step-by-step guidance on every aspect of running your franchise, from operations to marketing. This allows you to focus on what truly matters – growing your business and achieving your goals.
Let’s dive into how the PlayBook is broken down into four key sections to support you.
Products and services
As a face2faceHR partner, your expertise in HR will be the backbone of your success, but our PlayBook will help you refine your offering and tailor it to the needs of small and medium-sized enterprises (SMEs). Your clients will be looking for personalised, top-quality HR advice, and you’ll have the framework to provide just that.
While each client will have unique requirements, there are core services and products that you’ll offer, all designed to ease the pressure on business owners and management. These services include everything from HR audits and compliance checks to providing ongoing support with day-to-day HR tasks. The PlayBook will walk you through how to present these services, adapt them for individual client needs, and ensure you’re offering solutions that solve real problems.
This section helps you understand how to offer those services in line with our brand values of putting people first, empowering businesses, and always doing the right thing. You’ll never be left wondering if you’re on the right track – the PlayBook ensures you have the tools and guidance to deliver the best results.
Business operations and planning
For many professionals venturing into business ownership, the operational side can feel like uncharted territory. Tasks like bookkeeping, managing cash flow, and navigating logistics can easily slip to the bottom of the priority list – and yet they’re vital for success.
That’s where the PlayBook really shines. We take the guesswork out of business operations and planning, guiding you through everything you need to know, from managing your relationship with the face2faceHR team to staying on top of accounts and finances.
The PlayBook ensures that you’re not bogged down by the admin that can so easily steal time from your business growth. By following the guidance in this section, you’ll know exactly what needs to be done and when, and how to keep your business running smoothly. We’ve designed it so that much of the back-end work is already done for you, meaning you can focus on the fun (and profitable!) parts of running your business.
Marketing
One of the biggest challenges for new business owners is figuring out how to get clients. You may be a fantastic HR consultant, but if you’ve never had to market yourself before, it can feel like a daunting task. The PlayBook demystifies this entire process.
We’ve spent years figuring out what works when it comes to marketing HR services, and we’ve packed all that experience into this section of the PlayBook. You won’t have to waste time on trial and error – we’ve already done that for you! From social media strategies to networking tips and digital marketing tools, you’ll find everything you need to establish a consistent pipeline of clients.
Effective marketing is key to the success of your franchise, and the PlayBook ensures you’re equipped with the best practices to make it happen. Plus, we stay up to date with the latest marketing trends, so you can be sure the advice is current and relevant.
Client management
Your clients are the heart of your business, and managing those relationships effectively is crucial to long-term success. Whether it’s building rapport during that first meeting, offering ongoing support, or ensuring you’re paid on time, our PlayBook has you covered.
In this section, we’ll guide you through every aspect of client management. From onboarding new clients to maintaining high-quality service and ensuring client retention, you’ll know exactly what’s expected at each stage of the relationship. This not only helps you build strong, long-lasting client partnerships but also ensures repeat business, which is key to growing a sustainable and profitable franchise.
By following the PlayBook’s guidelines on client management, you’ll be able to provide a consistent, top-tier service that keeps your clients coming back for more. Our goal is to help you create a loyal client base that trusts you as their go-to HR consultant.
How the PlayBook reflects our values
At face2faceHR, we believe in putting people first, empowering you to achieve success, doing the right thing, and working better together. Our PlayBook is a direct reflection of these values in action. It’s designed to empower you, making sure you’re never left guessing or struggling to figure things out on your own. By providing clear guidance on every aspect of your business, we’re ensuring you have everything you need to succeed.
With the PlayBook, you’re not just following a set of instructions – you’re following a tried-and-tested system that aligns with our core values, ensuring your business grows alongside the face2faceHR brand.
Ready to take the next step?
The PlayBook is more than just a guide – it’s a partner on your journey to business success. It takes the stress out of running your consultancy and gives you the confidence to focus on what really matters: providing exceptional HR support and growing your business.
Discover how the PlayBook can work for you and unlock your potential as a face2faceHR partner. Download our prospectus or get in touch today to learn more about joining our supportive and successful franchise family!