Why we offer an answer service to our consultants

One of the advantages our consultants have is the benefit of an answer service. This means that whenever someone rings their phone number, landline or mobile, it will be answered by a face2faceHR PA, who understands the business and can take messages, transfer calls, field and weed out unwanted marketing calls.

Our consultants are all busy, and are often not immediately available on the phone – they might be at a client site, they may be at a networking event or travelling. Many of them work flexibly so during office hours they might also be doing the school run or looking after another personal responsibility.

We don’t want potential or existing clients to get a voicemail at any of these times, so we provide an answer service so that there is seamless availability for anyone getting in touch with us. Consultants can also instruct the PA where to send messages if they are going to be on holiday and another consultant will be covering, or can identify key clients who they want to receive messages from or have calls patched through from.

All of this is a real advantage and is something that is not usually immediately feasible for self-employed consultants starting up. Because we provide this service to several consultants, it is more economical and accessible, giving that professional, more-established impression right from day one.


If you’re interested in talking to us about becoming a partner with face2faceHR with bags of support, do get in touch.