“Kirsten Smith is quick to respond to queries and I always feel confident with the advice I have been given.”

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  • Kirsten Smith – HR consultant delivering tailored support and advice to SMEs in and around Cambridge

    face2faceHR Cambridge is managed by Kirsten Smith a skilled HR consultant with 15 years’ people management and HR experience.

    An Associate Member of the CIPD, Kirsten has experience across a wide range of sectors, with a varied client base which includes several food businesses, manufacturers, schools and colleges, recruiters, estate agents, cleaners, electrical engineers, business support services and retail outlets.

    A people manager in catering, events and manufacturing for many years herself, Kirsten’s approach is to understand your unique business and people, in order to offer solutions that are both practical, and add real value.

    Kirsten also offers the following:

    • Motivational Maps – a tool which aids you in understanding what motivates you and your team, identifies potential problems and enables you to devise plans to increase motivation levels and enhance team performance.
    • Management training – bespoke training in all areas of people management for both first time managers and those requiring a refresher, including recruitment skills, dealing with conflict, disciplinary and grievance, appraisal skills, and getting the best from your team.
    • Successful resourcing and assessment centres – helping you to source candidates and devise assessments which give you the best chance of success with your new employee/s.

    For further details of any of these services, or for any other people or employment related query, get in touch!

    Thank you face2faceHR for an incredible service. Kirsten provided concise and easy to understand assistance with the HR issues we were facing. This was followed up by guidance on necessary documentation. This brilliant service took the stress and confusion out of a very difficult issue. Will recommend whenever possible.

    Ben Butcher, Solent Plastics

    I met Kirsten at a networking group, coincidentally around the same time I was considering taking on my first employee. There were potential hurdles and pitfalls ahead of us, we genuinely couldn’t have done it without her, or if we did it wouldn’t have been as professionally executed. She has prepared contracts, employee handbooks and everything in between.

    As our business grows and develops our relationship with Kirsten will do also.

    Jamie Curtis, Partner, Cooke Curtis + Co

    Having Kirsten on board means I just know everything from an HR perspective is covered, and all our requirements as employers are met. Her advice and support are invaluable to our business, and the monthly retainer is a small price to pay for the amount we receive in return. Kirsten is worth her weight in gold!

    Sandra Imrie, Director, Fir Tree Technology Ltd

    face2faceHR have provided us with ongoing and cost-effective support across a range of personnel issues, allowing us to focus on what we do best. A must have for any business looking to make HR less of a headache.

    The Bristol Bike Project CIC

    Having Kirsten to turn to for HR advice is such a weight off my mind. Running a small business can be stressful at times, and having no in-house HR expertise but knowing she is only a phone call or email away takes a large amount of the pressure off. All our contracts and policies are completely up to date, a job I had been putting off and putting off, but I don’t have to procrastinate anymore. Kirsten is quick to respond to any queries I have and I always come away feeling confident with the advice I have been given.

    Jane Harris, Founder Director, pollkadotfrog

    Kirsten started working with our company in January 2016 and from the start we have had an excellent relationship with her. She always makes time to come back about enquiries and follows up quickly with the documentation we need. I know I only need to pick up the phone and she’ll take complex queries off my hands, outlining our options simply and allowing us to make a decision on the best route to take in any situation. Having letters and documents drafted for us is a huge benefit and her advice and support mean we no longer have to spend time researching the correct way, and still being unsure. I’m confident in all the advice Kirsten gives and would highly recommend the FACEit retainer service, it offers great value for money!

    Melanie Matless, Quality Manager, Bloom + Wake Ltd

    Kirsten at face2face HR has provided Jaycloth Cleaning Services with a first class service over the last 6 months and we continue to use her services. Kirsten provides a fabulous service with advice on employment law that we have found current, relevant and has had a positive impact on my company.

    Jason Roberts, Owner, Jaycloth Cleaning Services

    We are so pleased with the work Kirsten has provided us with. From start to finish Kirsten was thorough and very helpful, she listened to exactly what we wanted and made tweaks to suit our company. I wouldn’t hesitate to recommend her services to anyone.

    Jade Scrivener, Director, PA Answer Ltd

    We’ve seen a real improvement in morale and motivation since using Motivational Maps! I particularly like that you can measure individual levels of motivation with percentages – so you can see your actions making a real difference.

    Jade Scrivener, MD, PA Answer

    It is a privilege to work with Kirsten – she has done a great job of knocking our HR practices into shape, and I learn more about HR each time we speak. Kirsten’s service is good value and she is quick to respond with clear and workable solutions. This combined with a practical & common sense approach means she has been an invaluable addition to the team.

    Fiona James, Founder, CEO, Walero Limited

    Kirsten was brought in to assist our company one day a week for a 3 month period, which very quickly turned into a longer term arrangement (13 months altogether) after we experienced how much of an asset she was for our entity in the UK! During her time with us we’ve had a number of challenging scenarios to deal with, along with a number of management changes. Kirsten handled each scenario with positivity and passion, and delivered several projects with great attention to detail and organisation. She has an open and honest style and this coupled with remarkable management coaching skills meant she delivered excellent outcomes for us. She has now trained and mentored an in-house HR Advisor, but we will keep Kirsten on a retained basis as her knowledge is invaluable. I wouldn’t hesitate to recommend her to other business managers.

    Georg Schmidt, HR Director EMIEA, Biochrom Limited

    We have worked with Kirsten for about two – three years now. She has at all times been down to earth with common sense advice whilst also being very knowledgeable about the law & HR in general. Nice to work with someone who can keep a sense of humour in these tough times & help businesses comply with the rapidly changing legislation & HR climate. She has also been helping us re-vamp & update our HR documents & processes which has been great for a growing company. I wouldn’t hesitate to recommend her!

    Fiona James, Founder Director, Walero

    Having worked with Kirsten for a few years now, I just don’t know how we coped before her. Having that HR expertise on the end of the phone, or more often than not, face to face, is such a comfort and so reassuring. Kirsten’s knowledge is vast and I always feel that I get an answer to any of my queries, and the support when I most need it. Kirsten is so approachable, personable and friendly. She has seen me laugh and cry and as well as being highly professional, she is great friend material. I can’t recommend her enough.

    Jane Harris, Founder Director, 20/20 Recruitment

    I love Kirsten for her plain-talking, incisive advice and her up-to-date knowledge which she can always apply to any given situation! 2020 has brought challenges many business owners never thought they’d face, and she’s managed to stay calm and focused, offering essential support and a clear perspective when people have been struggling to steer the ship through the fog around them.

    Sue Keogh, Founder, Sookio

    Quite frankly, Kirsten is the best HR professional we’ve ever worked with and you’d be crazy not to hire her! Her supportive, consultative approach has made life much smoother for everyone at Rubber Cheese Towers. She’s empowered us to understand our team and their motivations, as well as our own – and put structure in place to our recruitment and review processes. She is fabulous.

    Kelly Molson, Managing Director, Rubber Cheese

    We have been using Kirsten for 5 years since we started to employ staff for our growing business, she has the ability to understand our business and our staff immensely. We have quarterly meetings and she is always on the end of the telephone or email for advice should we need it. I would whole heartedly recommend her services.

    Sandra Imrie, Director, Fir Tree Technology Ltd

    Kirsten always gives clear, no nonsense advice tailored to your individual needs. I trust her advice and knowledge implicitly.

    Jade Webb, Managing Director, Wilcox Limousines

    Would you like to learn more about what motivates you? If you want to be happier and more productive in your work, click here and send me your name and email to receive a free Motivational Map!

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