Testimonials

We like to think we achieve the results our clients are hoping for. Take a look at just some of the complimentary testimonials our clients have been kind enough to provide.

Sue is a fantastic fountain of knowledge who can help navigate you and your business through a number of HR challenges. She is clear, easy to work with and incredibly positive when dealing with complex HR issues. I would highly recommend Sue Pardy and face2faceHR for anybody looking for HR advice, support and/or consultancy.

Rebecca Carrington

On meeting Kathryn I found her to be very easy to talk to and felt she really understood our business. The work Kathryn provided for us was excellent, we feel really pleased to have her on board and more confident that, should we encounter any problems within our business, Kathryn will be on hand to guide us through. Would highly recommend.

Tina Richardson – Happy Days Group Care

It is a pleasure to work together with Lorraine, who is not only reliable and wise but also inspiring. Broad-minded and very good professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. Well educated, dedicated and results-driven. Her education, experience and knowledge make her view solutions instead of problems.

Interim HR Director

Working with Sue Pardy at face2faceHR has been one of my more enjoyable tasks. Her approach is both friendly and professional and she always gives me more to think about. Like many small employers, I do not have a great deal of HR skill, so I needed guidance to produce correct employment documents for our staff. I know that I can always call on Sue for really good clear advice and would happily recommend her services.

Janet Hawkins BlackHawk Group Ltd

Using face2faceHR has been incredibly helpful to us the advice we received was invaluable and more than compensated for our lack of in-house HR expertise.

Mark Linehan, Managing Director, Sustainable Restaurant Association

Jane Fryatt is one of the most competent and at the same time nicest HR professionals I have ever worked with.

Hariet Hinz, Regional Director

I first met Helen over a brew at Burnley FC to discuss my options of employment growth and how best to approach it. With my lack of knowledge in this area Helen soon made me feel at ease and gave me an insight in to what I should do next. On taking on my first employee back in September 2016 Helen has supported me and kept me at the forefront of employment law. Without Helen and the flexibility and support she provides I would be lost in the HR world and would probably be struggling along with just myself behind the wheel. I would highly recommend Helen to anyone looking for support in HR.

Oliver Flanagan, Managing Director, Ollycom

It was clear from the first time I met Sue that she was a very thorough and professional person to work with, and this combined with her exceptional people skills meant I knew we would work well together – this was essential when dealing with over 130 direct reports.

Sue’s attention to detail and risk-conscious nature enabled me to pursue all matters from inception to conclusion with confidence. Never once did I doubt Sue’s judgement, and all results reflected this.

Samuel Clayton, Driver Resource Manager, autoXP

Excellent service from start to finish. Always happy to help with any inquiries and help when required. Would not hesitate to use again. Would highly recommend.

Paul Matthews

Helen managed to grasp what problems there were using a mixture of empathy and practicality from a legal HR perspective and followed our conversation with a clear and concise written summary of the issues discussed and a set of likely positive and negative outcomes from each possible course of action. Having someone that was “on my side” and the clarity of Helen’s assessment removed a sizeable weight off my shoulders.

I would have no hesitation in recommending Helen to any company owner wanting HR advice not only to solve any ad hoc issues but also to help implement HR policies, documents and procedures that comply with current legislation.

Howard Goldman, Managing Partner, Howards Way Travel

Kirsten started working with our company in January 2016 and from the start we have had an excellent relationship with her. She always makes time to come back about enquiries and follows up quickly with the documentation we need. I know I only need to pick up the phone and she’ll take complex queries off my hands, outlining our options simply and allowing us to make a decision on the best route to take in any situation. Having letters and documents drafted for us is a huge benefit and her advice and support mean we no longer have to spend time researching the correct way, and still being unsure. I’m confident in all the advice Kirsten gives and would highly recommend the FACEit retainer service, it offers great value for money!

Melanie Matless, Quality Manager, Bloom & Wake Ltd

As a fast paced Recruitment business owner my priorities are to meet my clients & candidates needs swiftly & successfully.

I requested Helen Christie’s assistance from face2faceHR as I have worked with her for 10 years+ as a HR professional. Helen provides superb advice on HR policies and in particular for me, contracts & legislation. I feel confident in the knowledge that she is only a phone call away when her advice & support are needed.

Helen  is more than just a HR professional; she took the time to really understand my business in depth.

Helen has an outstanding understanding of the recruitment process together with a solid generalist background. All in all a pleasure to work with…!

Catherine Whyte, Catherine Whyte Recruitment

As a small business owner I really welcomed the way in which Sue worked, I know we’ll work with her again and again.  Sue offers exactly what her business is called … “face2faceHR”.  

After our initial emails we sat down at a table, I took my necessary paperwork and said help! I was given ample time to talk through my business and Sue quickly identified the HR issues requiring my attention.  Plus, what was even better … she spoke my language!  Making sure I was aware of what HR technical jargon meant to me and my business.  I commissioned Sue to produce a Contract for Services which we now use as the backbone of our relationship with the self-employed entities we work with. 

Sue’s involvement has given me confidence that we operate in a legally sound way, she’s added great value to the business and it is comforting to know she’s right there if we need her going forward. Thanks Sue, we wouldn’t be where we are without you.

Carrie, CO Photography & Design

Sue assisted with my issue in a knowledgeable and professional manner, giving me options to consider. On a personal level, she was also empathetic and kind during a stressful time for me. Thank you Sue.

Sarah Carter

I have contracted Helen’s services for my organisation for over a year and can honestly say her support and knowledge have already proved invaluable. Helen is very responsive with communications and has genuinely taken the time to get to know our area of work, a new one for her. I would wholeheartedly recommend her to any business.

Chris Dyer, Managing Director, Mentoring West Midlands CIC

I recently used Jane at face2faceHR when recruiting my first member of staff. Having met in the afternoon to discuss my requirements, her comprehensive proposal was in my inbox that evening. The proposal was detailed and concise and helped me to clarify exactly what I needed. Jane’s proposal not only provided me with a Contract of Employment for my new employee which was easy to understand and written in the style and tone that I wanted, but it also contained a Managers Guide to taking on your first employee; policies on discipline and grievances; and an employee privacy notice to meet my GDPR requirements. Jane made, what I felt was going to be a tedious and laborious task, very quick and easy – and enjoyable! I would have absolutely no hesitation in recommending face2faceHR. Jane’s ethos is very much about HR advice and services tailored to each clients’ requirements, rather than “one size fits all” – and that is exactly what she provided to me. Thank you Jane.

Karen Smith

I’ve used Helen’s services on several occasions, for my small business. Helen is extremely professional, knowledgeable and personable, she is very understanding and patient.   She was fast to respond to my initial enquiry, her proposal was detailed and sent quickly. Helen helped me with my situation, I felt calm and supported, highly recommended for any business that needs support with anything from staff handbooks, employment contracts, personnel issues, redundancy etc.

Angela Pinder, Paw Naturel

I had an HR query a few weeks ago, and Kathryn was recommended to me by a reliable friend. My very first impressions were that she has a caring nature, she was interested immediately in finding out what was going on – what was the exact situation? She listened calmly and patiently, proving reassurance and professionalism, mixed with employment law advice.

Thankfully, the situation improved with a good outcome achieved. I am very grateful to Kathryn for taking time out to explain in a practical, no-jargon way. I would recommend her to others as her quality approach to HR issues was evident in our conversations.

Education Manager

We are so pleased with the work Kirsten has provided us with. From start to finish Kirsten was thorough and very helpful, she listened to exactly what we wanted and made tweaks to suit our company. I wouldn’t hesitate to recommend her services to anyone.

Jade Scrivener, Director, PA Answer Ltd

Thankyou face2faceHR Milton Keynes. As a growing business we have to constantly work in keeping up with staff contracts and policies.

face2faceHR and Sue in particular has helped us so much with the provision of 1st class information of which business owners require to keep their company on the straight and narrow.

Definitely a 5* service. They were highly flexible considering the busy nature of our physiotherapy company. We will be using again in future.

Paul Collins, PC Physiotherapy Ltd & MK Physio Ltd

Lorraine has a very professional approach to work and has used her organisational skill to significantly improve the running of the department. Having worked with Lorraine I would strongly recommend her to any ambitious company looking for a competent professional.

Process engineering and maintenance team leader

I was in the very difficult situation of needing to make someone redundant within my very small company. Eleanor helped me through the whole process. She understood my position immediately, clearly and concisely outlined my options and offered sound advice as to the most favourable course of action. It was an emotional time for me and Eleanor was always professional yet also kind and reassuring. I would encourage anyone to use her services.

Owner, Small business less than 10 employees, Cambridgeshire

As a small business owner I really welcomed the way in which Sue worked, I know we’ll work with her again and again.  Sue offers exactly what her business is called … “face2faceHR”.  

After our initial emails we sat down at a table, I took my necessary paperwork and said help! I was given ample time to talk through my business and Sue quickly identified the HR issues requiring my attention.  Plus, what was even better … she spoke my language!  Making sure I was aware of what HR technical jargon meant to me and my business.  I commissioned Sue to produce a Contract for Services which we now use as the backbone of our relationship with the self-employed entities we work with. 

Sue’s involvement has given me confidence that we operate in a legally sound way, she’s added great value to the business and it is comforting to know she’s right there if we need her going forward. Thanks Sue, we wouldn’t be where we are without you.

Carrie, CO Photography & Design

I recently used Jane at face2faceHR when recruiting my first member of staff. Having met in the afternoon to discuss my requirements, her comprehensive proposal was in my inbox that evening. The proposal was detailed and concise and helped me to clarify exactly what I needed. Jane’s proposal not only provided me with a Contract of Employment for my new employee which was easy to understand and written in the style and tone that I wanted, but it also contained a Managers Guide to taking on your first employee; policies on discipline and grievances; and an employee privacy notice to meet my GDPR requirements. Jane made, what I felt was going to be a tedious and laborious task, very quick and easy – and enjoyable! I would have absolutely no hesitation in recommending face2faceHR. Jane’s ethos is very much about HR advice and services tailored to each clients’ requirements, rather than “one size fits all” – and that is exactly what she provided to me. Thank you Jane.

Karen Smith

Excellent service from start to finish. Always happy to help with any inquiries and help when required. Would not hesitate to use again. Would highly recommend.

Paul Matthews

Kathryn is an accomplished HR professional. I have always found that she brings equal measures of pragmatism, clear perspective and energy to even the most challenging situations.

Andy Wilson, Managing Director

Sue is great to work with – she is fast to respond, hugely knowledgeable and has a pragmatic approach. She really understands the pressures of an SME and her calm, real-world perspective is exactly what’s required. It is great having access to an expert in the field of HR who understands our business. I would have no hesitation in recommending her.

Lisa Nicolle, Purple Seven

It has been a pleasure to do business with someone who has been so professional and knowledgeable, Jane’s level of understanding and approach reduced my workload considerably.

Philip Hall, Operations Director

I had an HR query a few weeks ago, and Kathryn was recommended to me by a reliable friend. My very first impressions were that she has a caring nature, she was interested immediately in finding out what was going on – what was the exact situation? She listened calmly and patiently, proving reassurance and professionalism, mixed with employment law advice.

Thankfully, the situation improved with a good outcome achieved. I am very grateful to Kathryn for taking time out to explain in a practical, no-jargon way. I would recommend her to others as her quality approach to HR issues was evident in our conversations.

Education Manager

Being a small business I always worried about HR issues and shied away from employing any staff. I then met Kathryn and she made it less daunting. She gave me great advice that I could implement and provided me with feedback on my current terms. I now have peace of mind that I have the relevant documents in place to protect myself and my business. I would highly recommend Kathryn and I shall be using her services in the future as my business grows.

Carrie Boughtwood – APT Legal

Thank you face2faceHR for an incredible service. Kirsten provided concise and easy to understand assistance with the HR issues we were facing. This was followed up by guidance on necessary documentation. This brilliant service took the stress and confusion out of a very difficult issue. Will recommend whenever possible.

Ben Butcher, Solent Plastics

Eleanor worked with me, in my role as MD, to help me implement a restructuring programme, which involved some sensitivities and potentially difficult issues. She had a strong focus on outcomes and her advice and contributions were sensible, thorough and sound, and ultimately very professional. I was particularly impressed by her detailed grasp of employment law and her ability to transfer that knowledge into written documents.

MD, Mid-sized company with 50+ employees, Hertfordshire

Kathryn is wonderful to work with. She is incredibly professional, yet personable, and speaks in a language everyone can understand! She can take the heat out of any situation with calm, concise, logical advice. She has previously helped me to recruit (I say helped – she pretty much did it all once I knew what type of person I wanted) and has also helped me out with performance and absentee issues. It’s so reassuring to know that, as a small business owner, I’m operating on the right side of the law!

Jayne Harris, Director

Helen has been excellent to work with, she has supported my business through difficult HR decisions and provided expert advice on critical topics that you can’t just rely on google for. She is on your side and has a wealth of knowledge to allow you to navigate the minefield of employment law whilst establishing firm but fair rules within your organisation. Highly recommended.

Ben Blackburn, Managing Director at Blackburn Distributions Ltd

Jane quickly gained a grip of all matters, is sympathetic to our needs and most importantly gets results.

Station Commander RAF High Wycombe

We are also able to contact face2faceHR for advice on personnel issues and have found this service to be invaluable. It is certainly a weight off our shoulders to know that someone is there to offer instant support and advice. I would not hesitate to recommend face2faceHR to any company needing HR support.

Lesley Scanlon, Industrial Inkjet

Having Kirsten on board means I just know everything from an HR perspective is covered, and all our requirements as employers are met. Her advice and support are invaluable to our business, and the monthly retainer is a small price to pay for the amount we receive in return. Kirsten is worth her weight in gold!

Sandra Imrie, Director, Fir Tree Technology Ltd

Sue assisted with my issue in a knowledgeable and professional manner, giving me options to consider. On a personal level, she was also empathetic and kind during a stressful time for me. Thank you Sue.

Sarah Carter

On meeting Kathryn I found her to be very easy to talk to and felt she really understood our business. The work Kathryn provided for us was excellent, we feel really pleased to have her on board and more confident that, should we encounter any problems within our business, Kathryn will be on hand to guide us through. Would highly recommend.

Tina Richardson – Happy Days Group Care

I know Sue via networking as well as having had her as a student on one of my Mental Health First Aid courses. Sue is a consummate professional – her in-depth knowledge of HR combines with her non-judgemental listening skills, empathy and ability to problem solve to make her a highly effective HR consultant. I highly recommend her for all your HR needs.

A J Yates

Jane Fryatt is one of the most competent and at the same time nicest HR professionals I have ever worked with.

Hariet Hinz, Regional Director

Kathryn is supportive, pragmatic and always able to diffuse difficult situations whilst remaining human! Anyone working with her will benefit from these skills and her very calming (and lovely) personality too.

Lalita Hedges – Business Development Manager

I had an HR query a few weeks ago, and Kathryn was recommended to me by a reliable friend. My very first impressions were that she has a caring nature, she was interested immediately in finding out what was going on – what was the exact situation? She listened calmly and patiently, proving reassurance and professionalism, mixed with employment law advice.

Thankfully, the situation improved with a good outcome achieved. I am very grateful to Kathryn for taking time out to explain in a practical, no-jargon way. I would recommend her to others as her quality approach to HR issues was evident in our conversations.

Education Manager

Contacted Sue to resolve issues with staff member on probation. I received supportive, professional advice which enabled me to sort the issue. Thoroughly recommend.

Mark Chapman

It is a pleasure to work together with Lorraine, who is not only reliable and wise but also inspiring. Broad-minded and very good professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. Well educated, dedicated and results-driven. Her education, experience and knowledge make her view solutions instead of problems.

Interim HR Director

Jane combines a strong technical people management background with excellent change management skills alongside stakeholder and relationship management capabilities. In addition, Jane is one of those key people who deliver and actually get stuff done. I worked with Jane across a range of areas and she applies her intellect in a very effective way to understand the root cause of the issues and then is able to generate effective solutions to deliver sustainable change.

David Fox, HR Director, Serco

Sue is a fantastic fountain of knowledge who can help navigate you and your business through a number of HR challenges. She is clear, easy to work with and incredibly positive when dealing with complex HR issues. I would highly recommend Sue Pardy and face2faceHR for anybody looking for HR advice, support and/or consultancy.

Rebecca Carrington

face2faceHR have provided us with ongoing and cost-effective support across a range of personnel issues, allowing us to focus on what we do best. A must have for any business looking to make HR less of a headache.

The Bristol Bike Project CIC

Lorraine is extremely well-organised whilst being flexible, calm and accommodating. She pays attention to detail and at the same time can plan complicated scheduling which requires a broad understanding of multiple demands and priorities. She is an effective communicator and a great team member.

Network specialist – training

Helen managed to grasp what problems there were using a mixture of empathy and practicality from a legal HR perspective and followed our conversation with a clear and concise written summary of the issues discussed and a set of likely positive and negative outcomes from each possible course of action. Having someone that was “on my side” and the clarity of Helen’s assessment removed a sizeable weight off my shoulders.

I would have no hesitation in recommending Helen to any company owner wanting HR advice not only to solve any ad hoc issues but also to help implement HR policies, documents and procedures that comply with current legislation.

Howard Goldman, Managing Partner, Howards Way Travel

Helen has been excellent to work with, she has supported my business through difficult HR decisions and provided expert advice on critical topics that you can’t just rely on google for. She is on your side and has a wealth of knowledge to allow you to navigate the minefield of employment law whilst establishing firm but fair rules within your organisation. Highly recommended.

Ben Blackburn, Managing Director at Blackburn Distributions Ltd

Kathryn is an accomplished HR professional. I have always found that she brings equal measures of pragmatism, clear perspective and energy to even the most challenging situations.

Andy Wilson, Managing Director

As a fast paced Recruitment business owner my priorities are to meet my clients & candidates needs swiftly & successfully.

I requested Helen Christie’s assistance from face2faceHR as I have worked with her for 10 years+ as a HR professional. Helen provides superb advice on HR policies and in particular for me, contracts & legislation. I feel confident in the knowledge that she is only a phone call away when her advice & support are needed.

Helen  is more than just a HR professional; she took the time to really understand my business in depth.

Helen has an outstanding understanding of the recruitment process together with a solid generalist background. All in all a pleasure to work with…!

Catherine Whyte, Catherine Whyte Recruitment

Jane quickly gained a grip of all matters, is sympathetic to our needs and most importantly gets results.

Station Commander RAF High Wycombe

Being a small business I always worried about HR issues and shied away from employing any staff. I then met Kathryn and she made it less daunting. She gave me great advice that I could implement and provided me with feedback on my current terms. I now have peace of mind that I have the relevant documents in place to protect myself and my business. I would highly recommend Kathryn and I shall be using her services in the future as my business grows.

Carrie Boughtwood – APT Legal

face2faceHR are my 4th Emergency Service! You only realise just how good they are and how much you need their expertise when you encounter an HR problem. Trusting them to handle our employee issues allows me to fully concentrate on driving the business forward for the future. Eleanor is our Wonder Woman!

Adam Hill - Just Digital Limited

Jane’s infectious enthusiasm is matched by the diligence of her preparation. The leadership that she displays has resulted in genuine impact.

Jeremy Stafford, CEO

Having Kirsten on board means I just know everything from an HR perspective is covered, and all our requirements as employers are met. Her advice and support are invaluable to our business, and the monthly retainer is a small price to pay for the amount we receive in return. Kirsten is worth her weight in gold!

Sandra Imrie, Director, Fir Tree Technology Ltd

Excellent service from start to finish. Always happy to help with any inquiries and help when required. Would not hesitate to use again. Would highly recommend.

Paul Matthews

As a small business owner I really welcomed the way in which Sue worked, I know we’ll work with her again and again.  Sue offers exactly what her business is called … “face2faceHR”.  

After our initial emails we sat down at a table, I took my necessary paperwork and said help! I was given ample time to talk through my business and Sue quickly identified the HR issues requiring my attention.  Plus, what was even better … she spoke my language!  Making sure I was aware of what HR technical jargon meant to me and my business.  I commissioned Sue to produce a Contract for Services which we now use as the backbone of our relationship with the self-employed entities we work with. 

Sue’s involvement has given me confidence that we operate in a legally sound way, she’s added great value to the business and it is comforting to know she’s right there if we need her going forward. Thanks Sue, we wouldn’t be where we are without you.

Carrie, CO Photography & Design