Testimonials

We like to think we achieve the results our clients are hoping for. Take a look at just some of the complimentary testimonials our clients have been kind enough to provide.

I have worked with Dawn on a number of projects. She uses her wide range of skills and experience to offer practical and workable solutions to any HR issue. Her tenacity ensures that the solution is implemented and maintained. I have no hesitation in seeking her advice knowing that it will be spot on for the job in hand.

Jayne Garner, Social Compliance Advisor

face2faceHR has produced a competency framework and a number of policies for our organisation. Eleanor was great in terms of taking the time to visit us to understand our values and culture and ensure the documents were relevant to our organisation.

She was very thorough in her research and she delivered to a high standard and on time. I will definitely use face2faceHR in the future.

Pauline Geldard, Head of HR, Richmond Housing Association, Surrey

Dawn has provided our charity with excellent HR advice and support in a recent appointment. Dawn undertook the task in a highly professional manner and made three lasting impressions. Firstly, Dawn spent time listening to and understanding the organisation’s needs and those of the member of staff concerned. Secondly, having established the main issues, Dawn didn’t give us an off the shelf solution, she took time to work out and propose tailored solutions and used them to provide a bespoke contract of employment and job description. Thirdly, Dawn made the process all the more effective as she established a warm rapport with everyone concerned. Lastly, Dawn is a highly professional and dedicated HR professional and I wouldn’t hesitate recommending her to other organisations.

Simon Smith, Board Member, Railworld, Peterborough

I was delighted with the support received from face2faceHR and the total professionalism in which a difficult situation was managed. I was very impressed with the attention to detail demonstrated throughout the project and the level of knowledge and expertise. I feel extremely confident to entrust Sue to manage any aspect of HR for me. Highly recommend!

Dandi Patch

I have known Dawn for more than 5 years as an HR professional and have enjoyed working in partnership with her. Dawns approach to queries has always been friendly and professional resulting in supplying suitable and precise solutions. We think of her as an extended asset of our team.

Nik Pagan, Branch Manager, Quest Employment

face2faceHR’s advice is always timely, relevant and cost-effective. I am now confident that our HR policies and procedures are up to date and have been extremely impressed by the quality of the advice, client service and attention to detail we have received.

face2faceHR has also advised us on specific employee issues and in each case the advice has been spot on, and saved us a considerable amount of money.

I have absolutely no hesitation recommending face2faceHR to any small business that lacks the in house resource to manage its own HR issues.

Claire Jost, Managing Director, Good Business

I was in the very difficult situation of needing to make someone redundant within my very small company. Eleanor helped me through the whole process. She understood my position immediately, clearly and concisely outlined my options and offered sound advice as to the most favourable course of action. It was an emotional time for me and Eleanor was always professional yet also kind and reassuring. I would encourage anyone to use her services.

Owner, Small business less than 10 employees, Cambridgeshire

It was clear from the first time I met Sue that she was a very thorough and professional person to work with, and this combined with her exceptional people skills meant I knew we would work well together – this was essential when dealing with over 130 direct reports.

Sue’s attention to detail and risk-conscious nature enabled me to pursue all matters from inception to conclusion with confidence. Never once did I doubt Sue’s judgement, and all results reflected this.

Samuel Clayton, Driver Resource Manager, autoXP

I first met Helen over a brew at Burnley FC to discuss my options of employment growth and how best to approach it. With my lack of knowledge in this area Helen soon made me feel at ease and gave me an insight in to what I should do next. On taking on my first employee back in September 2016 Helen has supported me and kept me at the forefront of employment law. Without Helen and the flexibility and support she provides I would be lost in the HR world and would probably be struggling along with just myself behind the wheel. I would highly recommend Helen to anyone looking for support in HR.

Oliver Flanagan, Managing Director, Ollycom

Sue assisted with my issue in a knowledgeable and professional manner, giving me options to consider. On a personal level, she was also empathetic and kind during a stressful time for me. Thank you Sue.

Sarah Carter

I would like to take this opportunity to say that the quality of service offered by Dawn when she first came to Allpress was first rate. I was really impressed with the level of customer service that Dawn provided.

Before Dawn came to the business our HR support was very shaky. Dawn managed to get all HR related documents in order very efficiently and was able to communicate policies and procedures throughout all levels of the business. This has allowed the company to feel very confident that it is in the right position to succeed in the future. Thanks Dawn for all your help and support.

Patrick Allpress, Director, Allpress Farms Limited

face2faceHR have provided us with ongoing and cost-effective support across a range of personnel issues, allowing us to focus on what we do best. A must have for any business looking to make HR less of a headache.

The Bristol Bike Project CIC

As a small business owner I really welcomed the way in which Sue worked, I know we’ll work with her again and again.  Sue offers exactly what her business is called … “face2faceHR”.  

After our initial emails we sat down at a table, I took my necessary paperwork and said help! I was given ample time to talk through my business and Sue quickly identified the HR issues requiring my attention.  Plus, what was even better … she spoke my language!  Making sure I was aware of what HR technical jargon meant to me and my business.  I commissioned Sue to produce a Contract for Services which we now use as the backbone of our relationship with the self-employed entities we work with. 

Sue’s involvement has given me confidence that we operate in a legally sound way, she’s added great value to the business and it is comforting to know she’s right there if we need her going forward. Thanks Sue, we wouldn’t be where we are without you.

Carrie, CO Photography & Design

We are also able to contact face2faceHR for advice on personnel issues and have found this service to be invaluable. It is certainly a weight off our shoulders to know that someone is there to offer instant support and advice. I would not hesitate to recommend face2faceHR to any company needing HR support.

Lesley Scanlon, Industrial Inkjet

I have contracted Helen’s services for my organisation for over a year and can honestly say her support and knowledge have already proved invaluable. Helen is very responsive with communications and has genuinely taken the time to get to know our area of work, a new one for her. I would wholeheartedly recommend her to any business.

Chris Dyer, Managing Director, Mentoring West Midlands CIC

Kirsten started working with our company in January 2016 and from the start we have had an excellent relationship with her. She always makes time to come back about enquiries and follows up quickly with the documentation we need. I know I only need to pick up the phone and she’ll take complex queries off my hands, outlining our options simply and allowing us to make a decision on the best route to take in any situation. Having letters and documents drafted for us is a huge benefit and her advice and support mean we no longer have to spend time researching the correct way, and still being unsure. I’m confident in all the advice Kirsten gives and would highly recommend the FACEit retainer service, it offers great value for money!

Melanie Matless, Quality Manager, Bloom & Wake Ltd

Eleanor worked with me, in my role as MD, to help me implement a restructuring programme, which involved some sensitivities and potentially difficult issues. She had a strong focus on outcomes and her advice and contributions were sensible, thorough and sound, and ultimately very professional. I was particularly impressed by her detailed grasp of employment law and her ability to transfer that knowledge into written documents.

MD, Mid-sized company with 50+ employees, Hertfordshire

Having Kirsten to turn to for HR advice is such a weight off my mind. Running a small business can be stressful at times, and having no in-house HR expertise but knowing she is only a phone call or email away takes a large amount of the pressure off. All our contracts and policies are completely up to date, a job I had been putting off and putting off, but I don’t have to procrastinate anymore. Kirsten is quick to respond to any queries I have and I always come away feeling confident with the advice I have been given.

Jane Harris, Founder Director, polkadotfrog

Having Kirsten on board means I just know everything from an HR perspective is covered, and all our requirements as employers are met. Her advice and support are invaluable to our business, and the monthly retainer is a small price to pay for the amount we receive in return. Kirsten is worth her weight in gold!

Sandra Imrie, Director, Fir Tree Technology Ltd

I would thoroughly recommend face2face HR, and in particular Eleanor Deem.

I run a very small business, and HR has always been one of my failings. Eleanor has been a tower of strength, and provided me with lots of advice and updates regarding my employment contracts and policies and has made it appear very straightforward.

A few months ago I had a very difficult and sensitive issue that I had to deal with, and Eleanor was extremely helpful, and talked me through all the steps I had to take, which made the process so much easier. It has been a privilege to have her guidance.

Small business owner, St Neots

Kirsten at face2face HR has provided Jaycloth Cleaning Services with a first class service over the last 6 months and we continue to use her services. Kirsten provides a fabulous service with advice on employment law that we have found current, relevant and has had a positive impact on my company.

Jason Roberts, Owner, Jaycloth Cleaning Services

It was clear from the first time I met Sue that she was a very thorough and professional person to work with, and this combined with her exceptional people skills meant I knew we would work well together – this was essential when dealing with over 130 direct reports.

Sue’s attention to detail and risk-conscious nature enabled me to pursue all matters from inception to conclusion with confidence. Never once did I doubt Sue’s judgement, and all results reflected this.

Samuel Clayton, Driver Resource Manager, autoXP

We are also able to contact face2faceHR for advice on personnel issues and have found this service to be invaluable. It is certainly a weight off our shoulders to know that someone is there to offer instant support and advice. I would not hesitate to recommend face2faceHR to any company needing HR support.

Lesley Scanlon, Industrial Inkjet

face2faceHR are my 4th Emergency Service! You only realise just how good they are and how much you need their expertise when you encounter an HR problem. Trusting them to handle our employee issues allows me to fully concentrate on driving the business forward for the future. Eleanor is our Wonder Woman!

Adam Hill - Just Digital Limited

Dawns specialist knowledge of our industry sector combined with the in depth knowledge of all HR angles made her the perfect fit to work with our business.

She was able to work quickly and precisely in order to assist our business to streamline its HR function, be informed as to latest legislation and be efficient in all related aspects.

It has benefitted all parts of the business and has saved the company time & resources.

We continue to work with Dawn on an ongoing basis to maintain an efficient HR function.

Paul Warner, Whites Group, Bury St Edmunds

Dawn has been an invaluable resource to our business. We recently started operating in the UK and have in a short time built a team of nearly 100. Dawn has been on hand throughout the process, from new contract and policy documentation, to day to day management of a large and diverse team. Dawn’s experience means she is not only able to advise on legalities and processes, but she also fully understands the commercial and logistical demands of our operation and provides sound, practical suggestions and solutions. Dawn conveys a real passion for her work and shows a genuine interest in the business and the people in it – she is friendly, professional and extremely easy to work with. It has been a great comfort to everyone to have Dawn’s support.

Hayley Butts, Director, Airport Retail Services

face2faceHR has produced a competency framework and a number of policies for our organisation. Eleanor was great in terms of taking the time to visit us to understand our values and culture and ensure the documents were relevant to our organisation.

She was very thorough in her research and she delivered to a high standard and on time. I will definitely use face2faceHR in the future.

Pauline Geldard, Head of HR, Richmond Housing Association, Surrey

The support and assistance I received from Eleanor was invaluable. She clarified all the points I wished to raise and helped write a clear and concise letter. I have recommended her services to several friends and colleagues.

Private Client

Thank you face2faceHR for an incredible service. Kirsten provided concise and easy to understand assistance with the HR issues we were facing. This was followed up by guidance on necessary documentation. This brilliant service took the stress and confusion out of a very difficult issue. Will recommend whenever possible.

Ben Butcher, Solent Plastics

We are so pleased with the work Kirsten has provided us with. From start to finish Kirsten was thorough and very helpful, she listened to exactly what we wanted and made tweaks to suit our company. I wouldn’t hesitate to recommend her services to anyone.

Jade Scrivener, Director, PA Answer Ltd

Using face2faceHR has been incredibly helpful to us the advice we received was invaluable and more than compensated for our lack of in-house HR expertise.

Mark Linehan, Managing Director, Sustainable Restaurant Association

I was delighted with the support received from face2faceHR and the total professionalism in which a difficult situation was managed. I was very impressed with the attention to detail demonstrated throughout the project and the level of knowledge and expertise. I feel extremely confident to entrust Sue to manage any aspect of HR for me. Highly recommend!

Dandi Patch

As a small business owner I really welcomed the way in which Sue worked, I know we’ll work with her again and again.  Sue offers exactly what her business is called … “face2faceHR”.  

After our initial emails we sat down at a table, I took my necessary paperwork and said help! I was given ample time to talk through my business and Sue quickly identified the HR issues requiring my attention.  Plus, what was even better … she spoke my language!  Making sure I was aware of what HR technical jargon meant to me and my business.  I commissioned Sue to produce a Contract for Services which we now use as the backbone of our relationship with the self-employed entities we work with. 

Sue’s involvement has given me confidence that we operate in a legally sound way, she’s added great value to the business and it is comforting to know she’s right there if we need her going forward. Thanks Sue, we wouldn’t be where we are without you.

Carrie, CO Photography & Design

As a fast paced Recruitment business owner my priorities are to meet my clients & candidates needs swiftly & successfully.

I requested Helen Christie’s assistance from face2faceHR as I have worked with her for 10 years+ as a HR professional. Helen provides superb advice on HR policies and in particular for me, contracts & legislation. I feel confident in the knowledge that she is only a phone call away when her advice & support are needed.

Helen  is more than just a HR professional; she took the time to really understand my business in depth.

Helen has an outstanding understanding of the recruitment process together with a solid generalist background. All in all a pleasure to work with…!

Catherine Whyte, Catherine Whyte Recruitment

Dawn has provided our charity with excellent HR advice and support in a recent appointment. Dawn undertook the task in a highly professional manner and made three lasting impressions. Firstly, Dawn spent time listening to and understanding the organisation’s needs and those of the member of staff concerned. Secondly, having established the main issues, Dawn didn’t give us an off the shelf solution, she took time to work out and propose tailored solutions and used them to provide a bespoke contract of employment and job description. Thirdly, Dawn made the process all the more effective as she established a warm rapport with everyone concerned. Lastly, Dawn is a highly professional and dedicated HR professional and I wouldn’t hesitate recommending her to other organisations.

Simon Smith, Board Member, Railworld, Peterborough

I have known Dawn for more than 5 years as an HR professional and have enjoyed working in partnership with her. Dawns approach to queries has always been friendly and professional resulting in supplying suitable and precise solutions. We think of her as an extended asset of our team.

Nik Pagan, Branch Manager, Quest Employment

Eleanor worked with me, in my role as MD, to help me implement a restructuring programme, which involved some sensitivities and potentially difficult issues. She had a strong focus on outcomes and her advice and contributions were sensible, thorough and sound, and ultimately very professional. I was particularly impressed by her detailed grasp of employment law and her ability to transfer that knowledge into written documents.

MD, Mid-sized company with 50+ employees, Hertfordshire

face2faceHR have provided us with ongoing and cost-effective support across a range of personnel issues, allowing us to focus on what we do best. A must have for any business looking to make HR less of a headache.

The Bristol Bike Project CIC

Working with Sue Pardy at face2faceHR has been one of my more enjoyable tasks. Her approach is both friendly and professional and she always gives me more to think about. Like many small employers, I do not have a great deal of HR skill, so I needed guidance to produce correct employment documents for our staff. I know that I can always call on Sue for really good clear advice and would happily recommend her services.

Janet Hawkins BlackHawk Group Ltd

Excellent service and very knowledgeable on all things HR. A valuable resource for any small business.

Adrian Knight - Knight Franchises Ltd

face2faceHR are my 4th Emergency Service! You only realise just how good they are and how much you need their expertise when you encounter an HR problem. Trusting them to handle our employee issues allows me to fully concentrate on driving the business forward for the future. Eleanor is our Wonder Woman!

Adam Hill - Just Digital Limited

It was clear from the first time I met Sue that she was a very thorough and professional person to work with, and this combined with her exceptional people skills meant I knew we would work well together – this was essential when dealing with over 130 direct reports.

Sue’s attention to detail and risk-conscious nature enabled me to pursue all matters from inception to conclusion with confidence. Never once did I doubt Sue’s judgement, and all results reflected this.

Samuel Clayton, Driver Resource Manager, autoXP

We are so pleased with the work Kirsten has provided us with. From start to finish Kirsten was thorough and very helpful, she listened to exactly what we wanted and made tweaks to suit our company. I wouldn’t hesitate to recommend her services to anyone.

Jade Scrivener, Director, PA Answer Ltd

Working with Sue Pardy at face2faceHR has been one of my more enjoyable tasks. Her approach is both friendly and professional and she always gives me more to think about. Like many small employers, I do not have a great deal of HR skill, so I needed guidance to produce correct employment documents for our staff. I know that I can always call on Sue for really good clear advice and would happily recommend her services.

Janet Hawkins BlackHawk Group Ltd

As a small business owner I really welcomed the way in which Sue worked, I know we’ll work with her again and again.  Sue offers exactly what her business is called … “face2faceHR”.  

After our initial emails we sat down at a table, I took my necessary paperwork and said help! I was given ample time to talk through my business and Sue quickly identified the HR issues requiring my attention.  Plus, what was even better … she spoke my language!  Making sure I was aware of what HR technical jargon meant to me and my business.  I commissioned Sue to produce a Contract for Services which we now use as the backbone of our relationship with the self-employed entities we work with. 

Sue’s involvement has given me confidence that we operate in a legally sound way, she’s added great value to the business and it is comforting to know she’s right there if we need her going forward. Thanks Sue, we wouldn’t be where we are without you.

Carrie, CO Photography & Design

I have known Dawn for more than 5 years as an HR professional and have enjoyed working in partnership with her. Dawns approach to queries has always been friendly and professional resulting in supplying suitable and precise solutions. We think of her as an extended asset of our team.

Nik Pagan, Branch Manager, Quest Employment

I was delighted with the support received from face2faceHR and the total professionalism in which a difficult situation was managed. I was very impressed with the attention to detail demonstrated throughout the project and the level of knowledge and expertise. I feel extremely confident to entrust Sue to manage any aspect of HR for me. Highly recommend!

Dandi Patch

Using face2faceHR has been incredibly helpful to us the advice we received was invaluable and more than compensated for our lack of in-house HR expertise.

Mark Linehan, Managing Director, Sustainable Restaurant Association

face2faceHR have provided us with ongoing and cost-effective support across a range of personnel issues, allowing us to focus on what we do best. A must have for any business looking to make HR less of a headache.

The Bristol Bike Project CIC

I have worked with Dawn on a number of projects. She uses her wide range of skills and experience to offer practical and workable solutions to any HR issue. Her tenacity ensures that the solution is implemented and maintained. I have no hesitation in seeking her advice knowing that it will be spot on for the job in hand.

Jayne Garner, Social Compliance Advisor

Sue assisted with my issue in a knowledgeable and professional manner, giving me options to consider. On a personal level, she was also empathetic and kind during a stressful time for me. Thank you Sue.

Sarah Carter

Thank you face2faceHR for an incredible service. Kirsten provided concise and easy to understand assistance with the HR issues we were facing. This was followed up by guidance on necessary documentation. This brilliant service took the stress and confusion out of a very difficult issue. Will recommend whenever possible.

Ben Butcher, Solent Plastics

I was in the very difficult situation of needing to make someone redundant within my very small company. Eleanor helped me through the whole process. She understood my position immediately, clearly and concisely outlined my options and offered sound advice as to the most favourable course of action. It was an emotional time for me and Eleanor was always professional yet also kind and reassuring. I would encourage anyone to use her services.

Owner, Small business less than 10 employees, Cambridgeshire

Helen managed to grasp what problems there were using a mixture of empathy and practicality from a legal HR perspective and followed our conversation with a clear and concise written summary of the issues discussed and a set of likely positive and negative outcomes from each possible course of action. Having someone that was “on my side” and the clarity of Helen’s assessment removed a sizeable weight off my shoulders.

I would have no hesitation in recommending Helen to any company owner wanting HR advice not only to solve any ad hoc issues but also to help implement HR policies, documents and procedures that comply with current legislation.

Howard Goldman, Managing Partner, Howards Way Travel

Dawns specialist knowledge of our industry sector combined with the in depth knowledge of all HR angles made her the perfect fit to work with our business.

She was able to work quickly and precisely in order to assist our business to streamline its HR function, be informed as to latest legislation and be efficient in all related aspects.

It has benefitted all parts of the business and has saved the company time & resources.

We continue to work with Dawn on an ongoing basis to maintain an efficient HR function.

Paul Warner, Whites Group, Bury St Edmunds

We have used face2faceHR for our HR needs for many years but since Dawn came on the scene last year she has been like a breath of fresh air. She is very proactive and approachable and comes with a wealth of HR experience.

Alan Brown (Chairman) Cygnus Associates

Kirsten at face2face HR has provided Jaycloth Cleaning Services with a first class service over the last 6 months and we continue to use her services. Kirsten provides a fabulous service with advice on employment law that we have found current, relevant and has had a positive impact on my company.

Jason Roberts, Owner, Jaycloth Cleaning Services

Dawn has been an invaluable resource to our business. We recently started operating in the UK and have in a short time built a team of nearly 100. Dawn has been on hand throughout the process, from new contract and policy documentation, to day to day management of a large and diverse team. Dawn’s experience means she is not only able to advise on legalities and processes, but she also fully understands the commercial and logistical demands of our operation and provides sound, practical suggestions and solutions. Dawn conveys a real passion for her work and shows a genuine interest in the business and the people in it – she is friendly, professional and extremely easy to work with. It has been a great comfort to everyone to have Dawn’s support.

Hayley Butts, Director, Airport Retail Services

As a fast paced Recruitment business owner my priorities are to meet my clients & candidates needs swiftly & successfully.

I requested Helen Christie’s assistance from face2faceHR as I have worked with her for 10 years+ as a HR professional. Helen provides superb advice on HR policies and in particular for me, contracts & legislation. I feel confident in the knowledge that she is only a phone call away when her advice & support are needed.

Helen  is more than just a HR professional; she took the time to really understand my business in depth.

Helen has an outstanding understanding of the recruitment process together with a solid generalist background. All in all a pleasure to work with…!

Catherine Whyte, Catherine Whyte Recruitment

I have contracted Helen’s services for my organisation for over a year and can honestly say her support and knowledge have already proved invaluable. Helen is very responsive with communications and has genuinely taken the time to get to know our area of work, a new one for her. I would wholeheartedly recommend her to any business.

Chris Dyer, Managing Director, Mentoring West Midlands CIC